Shipping Policy

Shipping Policy

Thank you for shopping with us! We strive to provide a smooth and hassle-free shopping experience, including fast and reliable shipping. Below is everything you need to know about our shipping process.

1. Order Processing Time

Once your order is placed, please allow us 1-2 business days to process and prepare it for shipment. Orders are processed Monday through Friday, excluding holidays.

2. Shipping Methods & Delivery Times

We offer a variety of shipping options to meet your needs. Below are our available shipping methods:

  • Standard Shipping (5-7 business days): $5.99
  • Expedited Shipping (2-3 business days): $15.99
  • Express Shipping (Next-day delivery, if placed by 12 PM): $29.99

Please note that delivery times may vary depending on your location and the shipping method selected at checkout.

3. Shipping Rates

Shipping costs are calculated at checkout based on the weight of your order and the destination. We offer free shipping on orders over $50 within the continental United States.

4. International Shipping

We currently offer international shipping to select countries. International shipping rates will be calculated at checkout based on the weight and destination of the order.

Please note: International orders may be subject to additional customs duties, taxes, and fees imposed by your country. These charges are the responsibility of the customer.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with a tracking number so you can monitor the status of your package. Please allow 24-48 hours for the tracking information to update.

6. Shipping Restrictions

We currently only ship to the following locations:

  • United States (including Alaska, Hawaii, and U.S. Territories)
  • Canada
  • United Kingdom
  • Australia

We do not ship to P.O. Boxes or APO/FPO addresses.

7. Address Accuracy

Please ensure that all shipping addresses are accurate when placing your order. We cannot be held responsible for delays or lost shipments due to incorrect address information provided by the customer.

8. Shipping Delays

While we strive to fulfill all orders on time, delays may occur due to reasons beyond our control, such as weather conditions, holidays, or carrier-related issues. In such cases, please be patient, and feel free to contact our customer service team for updates.

9. Missing or Damaged Packages

If your package is lost or arrives damaged, please contact our customer support team within 7 days of receiving your tracking information. We will assist you in filing a claim with the shipping carrier and ensure that your order is resolved.

10. Returns & Exchanges

Please refer to our Return Policy for information on how to return or exchange items.

Need Assistance?

If you have any questions regarding shipping, or if your order has any issues, feel free to contact our customer support team at support@luciouslyran.store.

Thank you for choosing Lucious Lyran Store!